Overview
Reviews help you narrow your list, but the right plumber also depends on the job. Emergency work, remodels and water heaters each call for different strengths.
Look for reviews that mention similar jobs and how problems were handled.
The usual process
- Read several reviews, not one. Patterns across many reviews tell you more than any single rating.
- Ask for a written estimate. It makes comparing scope and price much simpler.
- Look at recent reviews. Ownership and staff can change, so recent experiences matter most.
- Shortlist two or three businesses. Narrowing the field makes comparing quotes easier.
- Read how businesses respond. Calm, specific replies to complaints are a good sign.
Key considerations
- Licensing varies by state.
- Very short five-star reviews can be weak signals. Detailed reviews that describe the job are more useful.
- Check licensing separately. Reviews don't replace confirming a license or insurance.
- One bad review isn't a verdict. Look at how often the same complaint appears.
- Watch for review bursts. Many reviews posted in a few days can be a warning sign.
- Get more than one quote. Comparing estimates helps you spot outliers.
What to have ready
- Anything that went wrong with a past provider, so we can avoid repeats.
- A short description of the job and where it is on the property.
- Your address or nearest cross streets so the request reaches someone local.
- What you need done and when.
- Your budget range, if you have one.
Red flags to watch for
- Prices far below every other quote.
- Pressure to decide immediately.
- A business that won't give a written estimate.
- No license or insurance where one is required.
- Reviews that are all posted in a short burst.
Questions to ask a provider
- Are you licensed and insured for this work?
- What warranty do you offer?
- When could you start, and how long will it take?
- Is the estimate written and itemized?
- Can you share references from recent, similar jobs?
- How do you handle problems after the job is done?
Frequently asked
- Should I pick the cheapest quote?
- Not always; compare scope and warranty.
- Do you list paid placements?
- Recommendations here are based on your request. Ask any business you're matched with about licensing, insurance and references before hiring.
- Is it free to request a recommendation?
- Yes. There's no cost and no obligation to hire anyone.
Related topics
- Finding a Good HVAC Contractor: Choosing heating and cooling help.
- Finding House Cleaners: Choosing cleaning services.
- Finding Landscapers: Choosing landscaping and lawn care.